Ofgem heat network compliance
An evidence-based gap assessment for your heat network — not another stack of templates.
Independent, fixed-price review of your heat network's readiness against Ofgem's Authorisation Conditions, for organisations that operate or supply communal and district heating in England, Scotland and Wales.
Registration with Ofgem is required by 26 January 2027 for every operator and supplier of a relevant heat network. (Note: Ofgem's own downloadable registration guidance PDF states 27 January 2027 — an inconsistency in their own material we've checked directly against the legislation.)
Who this is for
Housing associations, local authorities, managing agents and other organisations that operate or supply communal or district heating — anywhere a heat source serves more than one property.
If you're not yet sure whether your heating arrangement counts as a "relevant heat network" under Ofgem's new rules, that's exactly the kind of question worth a short conversation rather than an assumption either way.
What you get
- A condition-by-condition written report against Ofgem's Authorisation Conditions
- A five-point evidence scale — not just "policy exists / doesn't exist"
- A remediation list ranked by genuine regulatory risk, not just ease of fixing
- One round of clarifying revisions, included
Why this is different from a template pack
Most compliance support in this space starts and ends with documents. We don't start there.
We check whether what your policies say actually matches what happens operationally — a sample of real complaint records, real bills, a structured conversation with whoever handles this day to day, not just the person who commissioned the review. Under the Energy Act 2023's director liability provisions, a policy nobody follows can leave an organisation in a worse position than having no policy at all. A document review alone can't catch that. An evidence review can.
Pricing
| Scope | Price | Typical case |
|---|---|---|
| Single network, straightforward | £750 | One network, one entity as both operator and supplier |
| Standard | £950 | One to a few networks, some existing policies to review |
| Multi-network / portfolio | £1,200+ | Multiple networks, split operator/supplier roles, larger portfolios (scoped on a call) |
30% deposit to book, balance on delivery. Turnaround is 10–15 working days from receiving documents and completing the interview. Not included: a determination of your Ofgem authorisation status (only Ofgem can confirm that), legal advice, a HNTAS technical assessment, or ongoing monitoring — happy to point you to the right people for any of those.
How it works
A short scoping call
We confirm which of your networks are in scope and agree the exact price band before anything is booked.
Documents and evidence sample
We request your current policies plus a defined sample of real operational evidence — not everything, a representative sample.
A short operational interview
60–90 minutes with whoever actually handles complaints and vulnerable-customer cases day to day.
Your report
A written, board-ready gap report within 10–15 working days, with a prioritised remediation list.
Get in touch
If you're not sure whether this applies to you, that's a perfectly good reason to ask — a short scoping conversation costs nothing and isn't a sales pitch.