Ofgem heat network compliance
Evidence, not another document pack.
An independent, fixed-price gap assessment for organisations that operate or supply communal and district heating in England, Scotland and Wales — built to check what actually happens, not just what your policies say.
⚑ Registration with Ofgem is required by 26 January 2027. Ofgem's own downloadable guidance PDF states 27 January — an inconsistency in their material we've checked directly against the legislation.
What you get
- ＋ A condition-by-condition written report against every applicable Authorisation Condition
- ＋ A five-point evidence scale, not just "policy exists / doesn't"
- ＋ A remediation list ranked by real regulatory risk
- ＋ No live interview required unless something needs a closer look
Scope
Who this is for
Housing associations, local authorities, managing agents and other organisations that operate or supply communal or district heating — anywhere a heat source serves more than one property.
Not sure whether your heating arrangement counts as a "relevant heat network" under Ofgem's new rules? That's exactly the kind of question the scoping survey answers — no assumptions, no commitment.
Great Britain, not the whole UK
- England, Scotland and Wales — Northern Ireland runs a separate, older regime
- No minimum consumer threshold — one shared heat source across two properties is enough to be in scope
- Outsourcing to an ESCO or FM contractor doesn't remove your own accountability as operator
Why it's different
Why this isn't a template pack
Most compliance support in this space starts and ends with documents. We start with evidence.
We check whether what your policies say actually matches what happens operationally — a sample of real complaint records, real bills, real evidence you share directly, cross-referenced against every applicable Authorisation Condition.
"A policy nobody follows can leave you in a worse position than having no policy at all — under the Energy Act 2023's director liability provisions, a document review alone can't catch that. Evidence can."
The case for evidence over paperwork
How it works
Built to fit around your time
No mandatory hour-long call to get started — and no live interview unless we genuinely need one.
A short scoping survey
A few minutes online to confirm which of your networks are in scope and agree the exact price band — before anything is booked.
A structured evidence questionnaire
Sent once you've booked — asks you to share your current policies and a defined sample of real operational evidence: complaint records, sample bills, continuity documentation. Complete it in your own time.
No live call required at this stageCondition-by-condition analysis
Every document and answer you provide is checked against Ofgem's Authorisation Conditions and scored on our five-point evidence scale.
Your report — plus a call, only if we need one
A written, board-ready gap report within 10–15 working days, with a prioritised remediation list. If something in your evidence needs clarifying, we'll ask for a short call at that point — not as standard.
Pricing
Fixed price, agreed up front
30% deposit to reserve a slot, balance on delivery.
Single network
One network, one entity as both operator and supplier, limited prior documentation.
Standard
The typical case — one to a few networks under one organisation, some existing policies to review.
Multi-network / portfolio
Multiple networks, split operator/supplier roles, or a larger housing-association portfolio — scoped after the survey.
Turnaround is 10–15 working days from receiving your evidence questionnaire. Not included: a determination of your Ofgem authorisation status (only Ofgem can confirm that), legal advice, a HNTAS technical assessment, or ongoing monitoring — happy to point you to the right people for any of those.
Not sure if this applies to you?
That's a perfectly good reason to start with the scoping survey — it costs nothing and isn't a sales pitch.